Reference

bolatoto Legal Terms for Indonesian Accounts

Our legal pages set out the rules that govern your account on bolatoto — from how we collect and store your data to the conditions under which your…

Account TermsPrivacy PolicyCookie NoticeData RetentionDANA & QRIS Context
bolatoto bolatoto Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If a clause in our terms raises a question you cannot resolve through our help centre, use one of the direct contact paths below. Our compliance team monitors legal and account-rights enquiries separately from general support, so your message reaches the right desk without delay.

Team online

Live Chat

Our live chat handles account-rights and policy questions seven days a week. Start a session from the account menu and select the Legal or Privacy topic to reach the correct queue.

Email Support

Send written legal enquiries, data-access requests or account-closure notices to our compliance address. We aim to respond within two business days for Jakarta and Surabaya region accounts.

Help Centre

Our help centre contains the current version of every policy document. Search by topic — Privacy, Cookies, Account Terms — to locate the clause relevant to your question before contacting us.

ACCOUNT SECURITY PRACTICES

How We Handle Data, Cookies and Account Security

From the moment phone verification completes, we apply consistent data-handling standards to every account.

Phone Verification Records

We store the phone number used during account creation as your primary identity anchor.

Cookie Controls

Our site uses session cookies to keep your login active and preference cookies to remember your language and wallet choice.

Payment Data Retention

DANA, OVO, GoPay and bank transfer records are held for the period required under applicable Indonesian financial regulations.

Account Access Logs

We keep a rolling log of login sessions — device type, approximate region and timestamp — so you can identify…

Data Access Requests

You may request a copy of the personal data we hold on your account by contacting us via live chat…

Account Closure and Deletion

Closing your account triggers a data-review process. We retain transaction records for the legally required retention window, then delete or…

Legal Questions About Your bolatoto Account

The questions below cover what Indonesian account holders ask most often about our legal terms, privacy practices and data rights. If your question is not here, our live chat and email paths above are the right next step.

Yes. Our terms apply to all accounts, and access to specific features depends on local law. Where Indonesian regulation imposes additional obligations, those obligations override the general terms in the relevant clause.

We collect the phone number you use for verification, the email address you register, and the payment method details you submit — such as your DANA wallet ID or OVO number — to process deposits and withdrawals.

Payment records, including QRIS transaction IDs and BCA, BRI or Mandiri bank transfer references, are retained for the period required under Indonesian financial regulations, after which they are anonymised.

Yes. Contact us via live chat or email with your registered phone number and we will compile your data within five business days where local law permits. No additional fee applies to standard data-access requests.

Minor details such as email address can be updated from your account settings page. Changes to your registered phone number require identity verification through live chat before the update takes effect.

Closing your account initiates a retention review. Transaction records are held for the legally required window, then deleted or anonymised. Your login credentials are deactivated immediately on closure confirmation.

Send a written description of the concern to our compliance email address. We aim to acknowledge within one business day and resolve within five. You may also raise the matter directly via live chat for faster initial triage.